Privacy policy

RealDays (getrealdays.com) is run by Rowena Baulch, trading as RealDays (ABN 90 522 324 404). This page explains what personal information we collect, why, who sees it, and what you can ask us to do with it. We follow the Australian Privacy Principles.

What we collect

• When you book or send a request: your name, email, mobile, the experience, date and number of people, and your answers to any questions the business asks, such as your experience level.
• When you pay: card payments are handled by Stripe. We never see or store your card number. Stripe tells us whether the payment went through, and gives us a reference for it.
• When you get in touch or ask to list your business: whatever you send us, such as your name, email, business name and phone number.
• If you list a business with us: your contact details, ABN and listing. When you sign our business terms online, we keep a record of the signature: your name, role and email, the time, your browser, and a coded version of your internet address. You set up your payouts with Stripe, which holds your bank and identity details. We only see what Stripe tells us about your account, such as whether it can take payments.
• When you visit the site: we count visits and clicks so we know what's working. Your browser keeps a random ID for this (no name or contact details), and we record the page and the website or campaign that sent you. We don't use advertising cookies, ad pixels or Google Analytics.

Why we use it

• To make and manage your booking: send it to the business, take payment, send confirmations and process any refund.
• To answer you when you contact us.
• To stop spam and fraud.
• To keep the records tax law asks for.
• To see which pages and experiences people find useful, as counts only.

We don't sell your information, and we don't use it for advertising.

Who sees it

• The business you book with gets your name, email, mobile and booking details, so they can run your booking and contact you about it. They may only use them for your booking, unless you agree otherwise.
• The services we use to run RealDays: Stripe (payments), Cloudflare (our booking system, database and spam checks), GitHub (hosting the website), Resend (sending emails) and Google Fonts (the site's typeface). Some of them store or process information outside Australia, including in the United States.
• Anyone the law requires us to tell.

Emails we send

We email you about your booking. We only send anything else if you ask for it, for example by asking to hear about new dates for an experience, and every one of those emails has a link to stop them.

How long we keep it

We keep booking and payment records for as long as Australian tax law requires, usually five years. We keep enquiries as long as we need them to help you, and visit counts while they're useful.

Keeping it safe

We take reasonable steps to protect your information, and only the people who need it to run RealDays can see it. If a breach is likely to cause you serious harm, we'll tell you.

Seeing, correcting or deleting your information

Email rowena@getrealdays.com to ask for a copy of the information we hold about you, to correct it, or to delete it. We'll reply within 30 days. We may need to keep some records, such as payments, for tax law.

Complaints

If you're unhappy with how we've handled your information, email us first and we'll try to put it right. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change this policy, we'll update this page and the date at the top.